Trey Anthony Soto
Communications Specialist
ABOUT
I am a people-oriented individual that seeks the best solutions to problem-solving, authenticity in brand ambassadorship, and open to hearing the needs or desires of stakeholders in an organization
EDUCATION
College Degrees
University of Denver (Denver, CO)
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Master's in Communication Management
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Emphasis: Public Relations
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Biola University (La Mirada, CA)
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Bachelor's in Communication Studies
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Emphasis: Interpersonal and Rhetorical
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Certifications
Meta®
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Social Media Management
Coursera Project Network
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Canva Social Media Graphics
LinkedIn Learning
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Disability Readiness for Leaders & Managers
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Inclusion & Equity for Workers with Disabilities
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Social Media Marketing Foundations
Semrush Academy
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SEO Principles & Fundamentals
SKILLS & EXPERTISE
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Strong collaboration skills to meet time-sensitive events, newsletters releases, and broadcasts
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Adapts to organization needs to maintain morale and positive outcomes.
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Guest experience and hospitality professional with communications, guest service, and analytical thinking success in diverse industries.
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Media Representative experience with organizational communication, an eye for media and consumer language, and decisive decision-making.
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Thorough knowledge of public relations, stakeholder theory, crisis management, and media history through a B.A. in Communication Studies and an M.A. in Communication Management
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Beginner level of experience in Adobe Creative Cloud (Photoshop, Express, Premier Pro),
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5-7 years of personal and professional experience in Google Workplace and Microsoft Office
WORK EXPERIENCE
Access Advisor (Kent State University)
Kent, OH (On-Site)
February 2025 - Present
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Determine and implement appropriate academic accommodations for 200+ disabled students through interviews and evaluations of medical, psychological, and neuropsychological documents
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Advise students, parents, faculty, and staff on disability accommodations, polices,
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and procedures through meetings, on-campus events, and published material
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Collaborate in meetings regarding social media posts, campus events, and with partnered organizations of the university
Merchandise Sr. Lead (Old Navy)
Stow, OH (On-Site)
July 2024 - Present
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Assist managers as their second-in-command with customer service and relations tasks
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Implement quality customer service, especially in problem-solving and de-escalation
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Successfully earned multiple membership and credit card sign-ups through quality customer service, resulting in the highest credit card ups for two months straight
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Accurately handled product shipping to ensure customers’ orders were complete
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Communications Coordinator (St. Matthew's Church & School)
Newport, CA (Remote)
March 2023 - February 2024
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Implemented social media content to cultivate online community and engagement
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Edited and uploaded video and MP recordings for content marketing purposes
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Implemented a social media calendar to keep track of posts and schedule new ones
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Conducted marketing research to identify strategies for fundraising growth
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Reported on social media campaign performances using analytical tools
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Content Writer (Salem Media)
Richmond, VA (Remote)
November 2022 - November 2024
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Successfully research, write, edit, and publish pieces based on various historical topics
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for Salem Media, which receives 100,000 to 1 million views in website traffic per year.
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Work closely with the Editor to ensure SEO content and research information accuracy
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Implement new ideas and topics to reach a wider Christian audience and unbelievers
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Apply 5-7 years of previous freelancing writing experience to position responsibilities
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Department & Comms. Trainer (The Disneyland® Resort)
Anaheim, CA
March 2017 - November 2023
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Provided accommodations for new hires regarding a wide range of disabilities (i.e. cognitive, trauma, neurodivergence, etc.) during hands-on training and onwards
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Conducted inspections and performance reviews to ensure compliance with safety, productivity, Guest service, disability awareness, and company brand alignment
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Recognized for earning 25 Guest Compliments and 100+ Key Cards related to Cast Member Safety, Courtesy, Inclusion Showmanship, and Efficiency
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Emphasized brand integrity and market products during Guest experiences through storytelling, photography, and interpersonal communication
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Contributed to corporate and private photography events, including the use of Photoshop and Lightroom
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Public Relations Associate (Tyler Barnett PR)
Beverly Hills, CA (Remote)
June 2021 - September 2021
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Successfully completed internship duties and requirements for one of Los Angeles County’s leading public relations firms
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Strike deals when managing successful negotiations for client brand advertisement
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Manage media spreadsheets for multiple clients (i.e. audits and influencer databases)
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and deliver successful monthly reports through PP presentations and storytelling
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Draft media pitches, presentations, and news clippings
KEY ACHIEVEMENTS
The Disneyland® Resort
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25 Guest Compliment Awards
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100+ 5 Key Recognition Awards
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(5 Keys: Courtesy, Effeciency, Showmanship,​ Safety, and inclusion)
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Disney College Program​
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Blended Learning
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Leadership Analysis
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Marketing Yourself
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